Privacy Policy

  1. The purpose of this policy is to set out how we, The Symphony Group PLC (company number 01022506), will use personal information that we may obtain from and about you. By registering as a user of the services provided by us, and by using any of our websites generally, you agree to the following. 
  2. When you register and use one of our websites, you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise.
  3. We may use the information that you provide or that is obtained by us for the following purposes:
    1. to fulfil our agreement with you;
    2. to register you with our website and to administer the website services;
    3. for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer;
    4. to send you information about products or services of ours you may be interested in (subject to you not indicating in the text box when submitting your contact details that you do not wish us to do this);
    5. for the prevention and detection of fraud;
    6. to administer any prize draws or competitions you enter.
  4.  We may give information about you, under conditions of confidentiality, to the following, who may use it for the same purposes as set out above:
    1. to our retail stockists, when you request a brochure (subject to you not indicating in the text box when submitting your contact details that you do not wish us to pass your details to these third parties);
    2. to employees and agents of us or our Group to administer or improve any accounts, products and services provided to you by us or the Group now or in the future;
    3. to other organisations for the administration of prize draws or competitions you enter, should you enter any;
    4. to our advisors on a sale or merger of all or part of our business, and to the new owners of that business.
  5. We may also disclose your information: 
    1. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
    2. if we have a duty to do so or if the law allows us to do so.
  6. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service. 
  7. In order that we can monitor and improve our websites, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our site.
  8. In order to implement the above we have used cookies on this web-site. A cookie is a parcel of text sent by a web-site to your Web browser and then sent back unchanged by the browser each time it accesses that web-site. Each web-site can provide a cookie, provided your browser settings allow it, and each web-site is only allowed access to the cookie it has provided by your browser. Cookies are usually used to store a unique identifier to identify that user to the web-site on each visit. This unique identifier is however anonymous and no personal information is stored. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
  9. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties, we offer you the use of a secure server and use the market leading industry standard firewall when you submit information through one of our websites.
  10. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us at the address given below under 'Contact Us'.
  11. Please be aware that our sites may link to other websites, which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites. 
  12. In providing you with the services that you have requested, for example if you request information about becoming an overseas dealer, we may need to transfer your personal information to countries which do not have data protection laws as extensive as in the UK. If so we will keep control of the information or require anyone we pass to, to treat it to UK standards.

How can I get my name removed from a Symphony website mailing list?

If you want to be removed from our mailing list, or have us delete your details from our database, please send an email to enquiries@symphony-group.co.uk detailing your request. Please note that it may take up to 28 days to action your request.

Contact Us

If you have any comments or queries in connection with our privacy policy or need to change any of the registered details we hold about you, please contact us at:

Marketing Department
Pen Hill Estate
Park Spring Road
Barnsley
S72 7EZ

Access to your information

You have a right to receive a copy of any personal data we hold about you, if you write to us at the address below requesting this, and pay a fee.

Contact Details

Marketing Department
The Symphony Group PLC
Pen Hill Estate
Park Spring Road
Barnsley
S72 7EZ
Tel: 01226 446 000
E-mail: enquiries@symphony-group.co.uk

The Symphony Group PLC
Pen Hill Estate
Park Spring Road
Barnsley
S72 7EZ
Tel: 01226 446 000
Fax: 01226 711 185
Registered in England No. 1022506
VAT No. GB 878 0656 79