New Build Home Owners

Are you in the process of buying a new build property which will have a fitted Symphony kitchen?

Or do you already own a new home with our product installed?

If so this page will explain the process your kitchen has gone through and will help answer any questions you may have.

4 Steps to your Dream New Build Kitchen

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1. Choices

Your developer will select the kitchen style based on the location and property type. You may be asked to pick the range and worktop colour of your kitchen.

Samples are typically available for you to view and you can use our kitchen designer to review how colour choices look together.

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2. Installation

Now the options are agreed, this will be fitted into the home in the layout designed by the developer and Symphony designers.

The kitchen may be installed by Symphony or by your developer.

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3. Your Kitchen

When you have moved into your new home, waiting for you will be a brand new Symphony kitchen.

You should find our ‘Welcome to your New Home’ brochure in to property which details care and maintenance advice. If you do not have a copy one can be downloaded here.

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4. Finishing Touches & Extras

The cabinets and features of your kitchen are agreed by your developer. You may wish to add extra storage, or change change some accessories such as handles.

Please see our Order Extras page which details how this process works.

For many of us the kitchen is the heart of our home, which is why your kitchen has been carefully designed, built and installed so that it is beautiful to look at as well as practical and hard wearing.

It’s easy to care for your Symphony Group kitchen to keep it looking as good as new – while also expecting some wear and tear like you’ll find in the rest of your house.

Our general care and cleaning advice is to:

Ensure that the kitchen is well ventilated and is free of excessive humidity as this may result in damage to doors and units that isn’t covered by your warranty.

Dry any spills immediately – your kitchen cabinets are not water resistant and may swell if they get wet.

Wipe off any water with a soft cloth rather than leaving it to stand.

Clean cabinets using a slightly damp non-abrasive cloth with a bit of liquid soap, then always dry them.

Regularly check that all handle screws are secure.

Place the heaviest items on the bottom or lower shelves of your kitchen cabinets.

Avoid using any form of abrasive cleaner or strong chemicals on surfaces like worktops and cupboard doors and shelves (like bleach, solvents, nail varnish remover or vinegar).

Don’t place electric kettles and steamers under wall units and on worktop joints, so that you can minimise condensation.

Avoid using steam mops – they’ll create a lot of moisture.

Never rest anything heavy on partly opened doors or drawers.

You’ll find helpful how to guides to caring for your worktops, splashbacks, upstands, cabinets, sinks and how to order extra units here.

Caring for your Kitchen

Cabinet Care

Your new kitchen cabinets are FIRA Gold certified and have been built to last. Click here for expert advice on how to take care of them.

Timber & Painted Finishes

Details and care advice for our veneered timber and painted products.

Wall Cabinets

Advice and care information about wall cabinets including weight limits.

Drawers & Hinges

Because your kitchen doors and drawers will be in constant use, they may require adjustment from time to time to ensure perfect working order. Click here for care advise.

Worktops & Surfaces

Care and maintenance information for the various types of work surfaces that we offer.

Sink, Tap & Appliances

Care advice for sinks, taps and appliances.

Splashbacks & Upstands

Your laminate splashbacks and upstands are made to high quality standards and should last for many years if you follow these care and maintenance instructions.

#MySymphonyStyle2024 Competition

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Snap a photo

Simply take a snap of your kitchen design in all it’s natural beauty.

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Share and tag on Instagram

Share your kitchen photo and a reason that makes it special with us on Instagram and tag #MySymphonyStyle2024

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Win an Staub Cocette in Sage

The Symphony design team will pick a winner every 3 months. The prize is a Staub Cocette in Sage for your home.

OPEN INSTAGRAM

Customer Care Pack

If you’ve just moved into a new home, you’ll find a ‘Welcome to your new home’ brochure from Symphony Group in your new kitchen.

Please take a moment to read it for some advice from our expert team on how to take care of your new kitchen. If you don’t have a brochure in your kitchen, you can download it here.

Download Brochure

Our Brands

Symphony presents a diverse range of brands spanning kitchen, bedroom and bathroom furniture. Our collections incorporate the highest quality modern handleless, contemporary and class kitchens. We also offer innovative kitchens designed for accessible and multi-generational households.

Brands

Bedrooms

Why not complete the picture in your brand new home with beautifully fitted furniture in your bathroom too? Symphony’s Urbano range of luxury fitted bedrooms can be found in your showroom throughout the UK, staffed by experts more than willing to help turn your dreams into a reality.

VIEW RANGES

Amalfi Charcoal cabinetry with toilet, sink and overhead shower

Bathrooms

Why not complete the picture in your brand new home with beautifully fitted in furniture in your bathroom too? Symphony’s Aquadi range of luxury fitted bathrooms can be found in the showroom throughout the UK, staffed by experts more than willing to help your turn your dreams into a reality.

VIEW RANGES

ADDING TO YOUR KITCHEN

Personalise your kitchen

Many homeowners like to personalise their kitchen to their own particular taste and lifestyle by adding extra units or features. For example, you may wish to add more drawers or cupboard space. Or perhaps you fancy a stylish decorative unit or extra wirework storage. The good news is that here at Symphony we offer an exciting choice of furniture and luxury features that enables you to create the kitchen that’s just right for you.

Finishing Touches

Frequently Asked Questions?

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installation

warranty

care

colour

accessories

retailers

Who manufactures my kitchen, bedroom or bathroom?

If you’ve moved into a new home and have a Symphony kitchen, bedroom or bathroom it is manufactured by the Symphony Group. We are the UK’s largest privately-owned manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housebuilders, housing developers, social housing providers, independent retailers and stockists/merchants. Their customers customers’ are you – the homeowners who use and enjoy our kitchens, bedrooms and bathrooms every day. Most people with a Symphony kitchen, bedroom or bathroom have acquired or chosen it as part of their new build home. Or you might have bought yours from a retailer or ordered additional units direct from us.

Who fits my kitchen, bedroom or bathroom?

If you’ve bought a new build, it depends on the site. In some cases, it will be Symphony Group fitters who have fitted your kitchen, bedroom or bathroom furniture. In others, it will be your housebuilders/developers fitters. You can contact your housebuilder to ask who fitted your Symphony kitchen, bedroom or bathroom.

If you purchased your kitchen from one of our retail partners, then your kitchen will either have been fitted by them or one of their contractors.

Who do I contact if there is a problem with my kitchen, bedroom or bathroom?

If you are snagging or into the first 2 years on your new home ownership you should contact your housebuilder or social housing provider, because your warranty is with them. If you bought from a retailer you should contact them. If in doubt, always go back to the point of purchase if you have any problems.

Can I report a problem with my kitchen, bedroom or bathroom direct to Symphony Group?

We supply direct to our customers who are housebuilders, housing developers, social housing providers and retailers. So, our contract, agreements and processes are with them, not with you. Your warranties and agreements are with your housebuilder, social housing provider or retailer, so you should always report any problems directly to them. They will then contact us if they need to.

What is considered fair ‘wear and tear’?

Your kitchen, bedroom or bathroom will have been built and fitted to a high standard. If you feel that it isn’t, or can see a defect, you should report this to your housebuilder as part of the snagging process. The same applies if you’ve bought a kitchen, bedroom or bathroom from a retailer, report it to them.

Every Symphony kitchen, bedroom and bathroom comes with a warranty where we may replace any defective components. This guarantee is not valid where defects arise from general wear and tear, nor does it cover any replacement products.

You can expect that, due to settling and regular use, in some cases, things like door alignment may alter and you can quickly fix this at home yourself.

If you follow the care and attention advice in the new home pack or from your retailer you can expect your Symphony kitchen, bedroom or bathroom to remain in a good condition for years to come.

I bought my kitchen from a retailer, and they’ve since gone out of business, what happens to my warranty?

Symphony kitchens bought from a retailer come with a warranty. If the retailer is no longer in business, please contact Symphony Group at mysymphony@symphony-group.co.uk and we will investigate.

I bought some additional units – why isn’t the colour an exact match?

The colour will be the same, but colour mellows over time, so if you put new against old then the colour will be slightly different. For example, if you’ve had your new kitchen for 6 months and a cupboard is exposed to light from a window, if you put a new one next to it, you’ll see a slight difference because the new door hasn’t been exposed to that light for 6 months.

Where can I get some additional soft closes?

If you require additional or replacement soft closes please contact us at mysymphony@symphony-group.co.uk or call us on 01226 446000.

You can read more about additional units HERE.

How do I order shelf hole plugs?

Free of charge plugs (pack of 20) are available to cover the shelf peg holes in the inside of wall cabinets if desired.

To order simply contact our additional units team on 01226 446610, ask for COVCAP5 and state the cabinet colour required.

My new house has a Laura Ashley bedroom, where can I buy more bedroom furniture to add to the design?

If you want to make changes to your layout or design, then you should visit your nearest retail showroom for advice. You can find your nearest dealer here.

Why buy from a Milano dealer?

Watch a video, find a retailer, download a brochure and find out more information here. https://www.symphony-group.co.uk/brands/milano-kitchens/

Why choose a Gallery Dealer?

Watch a video, find a retailer, download a brochure and find out more information here. https://www.symphony-group.co.uk/brands/gallery-kitchens/

How do I order an Aquadi bathroom?

Download a brochure and find your local retailer here.
https://www.symphony-group.co.uk/brands/aquadi-bathrooms/

How do I order an Urbano bedroom?

Download a brochure and find your local retailer here.

https://www.symphony-group.co.uk/brands/urbano-bedrooms/

I have an issue with my appliances, who do I contact?

Symphony may or may not have supplied to the appliances through your developer or retailer. The warranties for these appliances will be through the manufacturer, rather than Symphony, who should be contacted in the result of any issues.

OUR CUSTOMER CARE CHARTER

It's Our Promise and Your Guarantee of Complete Satisfaction

No one knows the kitchen business better than Symphony – having worked with housebuilders, developers and retailers for over 50 years. Plus our service doesn’t finish when the kitchen is installed, it continues throughout the guarantee period in line with the warranty provided by your housebuilder.

Any queries or faulty product claims should be directed to your housebuilder, who will then contact Symphony if required. Where our customer care teams are required we aim to execute all valid remedial work within 30 working days of receipt.

In order to improve our service it may be necessary for us to make an inspection of the complaint. In such instances we will require a representative from your house builder to be present.

Symphony’s Customer Care manager will make all the necessary arrangements for any remedial work that may be required and will make mutually convenient appointments.

Please note – work can only be undertaken between normal working hours – Monday to Friday. Any surplus material will be removed and premises left as they were found.

It is felt that minor maintenance such as door/drawer realignment are the responsibility of the homeowner and as such are not covered under the charter.

Only products manufactured by ourselves are covered by this charter and we reserve the right to refer issues arising from other products (e.g. appliances, sinks, lighting and wirework) to the appropriate manufacturer.